Refund Policy

Refund, Returns and Cancellation Policy

At Chinelle, we strive to offer an exceptional shopping experience. In alignment with regulatory compliance standards, we maintain complete transparency regarding our shipping timelines, order cancellations, and refund procedures.

1. Shipping Timelines

We handle and deliver orders nationwide within Pakistan. Our estimated shipping timelines are as follows:

  • Local Delivery: All orders are typically processed, shipped, and delivered to your doorstep within 3 to 5 business days from the date of your order confirmation.

2. Order Cancellation

We understand plans can change. You may cancel your order under the following conditions:

  • Cancellation Window: You can request a complete order cancellation at any time before the package has been dispatched from our warehouse facility.
  • Post-Dispatch: Once an order is handed over to our courier partners, it cannot be canceled mid-transit. In such cases, you must receive the delivery and follow our standard return process.

3. Returns and Exchanges

If you are not completely satisfied with your purchase, you may request a return or an exchange by meeting these specific conditions:

  • Eligibility Period: Return or exchange requests must be initiated within 7 days of receiving your parcel.
  • Product Condition: To qualify for a return or exchange, items must be unused, unwashed, unaltered, and kept in their original packaging with all brand retail tags fully intact.
  • Exemptions: Customized items, innerwear, or clearance sale products cannot be returned or exchanged unless they arrived structurally damaged or defective.

4. Mandatory Refund Turnaround Time

Our refund verification and processing cycle strictly adheres to the following turnaround window:

  • Inspection: Once your returned parcel arrives back at our facility, our quality control team will inspect the item and notify you of the approval or rejection of your refund via email within 24 to 48 hours.
  • Refund Turnaround Time: If your return is formally approved, your refund will be automatically executed. The financial reversal will be credited back to your original debit/credit card through Safepay, or settled via direct bank transfer, within a mandatory window of 5 to 7 business days.