Cancellation Policy

Order Cancellation Policy

At Chinelle, we want to ensure a smooth, worry-free shopping experience. We understand that you may sometimes need to change or cancel an order after placing it. To maintain full operational clarity, our official order cancellation terms are detailed below.

1. Order Cancellation Window

You can cancel your order at any time before it enters the shipping phase:

  • Before Dispatch: Order cancellations are 100% free of charge if requested before the package has been dispatched from our fulfillment center. Your order status must not be marked as "Shipped" or "In Transit."
  • After Dispatch: Once an order has been handed over to our courier service partners and a tracking number has been generated, the order cannot be canceled mid-transit. If you no longer wish to keep the items, you must receive the delivery and initiate a standard return request within 7 days.

2. How to Request a Cancellation

To request an immediate cancellation, please reach out to our customer care team as quickly as possible through one of the following methods:

  • Email: fatima698hassan@gmail.com
  • Phone / WhatsApp: 923007866700

Please make sure to clearly state your Full Name and Shopify Order ID Number so our warehouse team can intercept the package before it leaves our facility.

3. Cancellations by Chinelle

While we make every effort to fulfill all orders successfully, we reserve the right to cancel an order at our discretion under the following circumstances:

  • The requested item is unexpectedly out of stock or has failed our quality control checks.
  • The shipping address provided is incomplete, incorrect, or outside our courier partner's delivery zones.
  • The transaction is flagged as high-risk or potentially fraudulent by our online payment gateway, Safepay.

If we must cancel your order for any of the above reasons, you will be notified immediately via email or phone, and a full refund will be initiated.

4. Refund Process for Canceled Orders

  • If you cancel a prepaid order before it is dispatched, your payment reversal will be processed immediately.
  • The funds will be credited back to your original debit/credit card through Safepay, or settled via direct bank transfer, within a mandatory window of 5 to 7 business days.